At Athletic Depot, we aim to process and ship your order as quickly and carefully as possible. Please review our shipping policy below for information about order processing, delivery times, and shipping support.
Order Processing
All orders are processed after payment has been successfully completed.
Please allow 1–3 business days for order processing before your order is shipped. Orders are not typically processed on weekends or public holidays.
During busy periods, sales, or holiday seasons, processing times may take slightly longer.
Shipping Times
Estimated delivery times may vary depending on your location, shipping carrier, and selected shipping method.
Typical shipping time is:
- Canada: 3–10 business days
- United States: 5–14 business days
Please note that delivery times are estimates and are not guaranteed.
Shipping Rates
Shipping rates are calculated at checkout based on your order, delivery location, and available shipping options.
Any applicable shipping fees will be displayed before you complete your purchase.
Order Tracking
Once your order has been shipped, you may receive a confirmation email with tracking information if tracking is available.
Please allow up to 24–48 hours for tracking updates to appear after your order has been shipped.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order.
Athletic Depot is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
Lost, Delayed, or Damaged Packages
Once an order has been handed over to the shipping carrier, delivery time may be affected by carrier delays, weather, customs, or other circumstances outside our control.
If your package is lost, delayed, or arrives damaged, please contact us at:
Include your order number and any relevant details so we can assist you.
Customs, Duties & Taxes
For international orders, customers are responsible for any customs fees, duties, taxes, or import charges required by their country.
Athletic Depot is not responsible for delays caused by customs processing.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible at:
If your order has already been processed or shipped, we may not be able to cancel it.
Contact Us
For any shipping questions or order support, please contact us:
Athletic Depot
Email: support@athleticdepot.ca