At Athletic Depot, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our refund and returns policy below.
Returns
We accept returns within 15 days of the delivery date.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Free from damage, stains, scratches, or signs of use
- Accompanied by proof of purchase or order confirmation
Items that do not meet these conditions may not be eligible for a refund or exchange.
Non-Returnable Items
For hygiene and safety reasons, we may not accept returns on items that have been used, washed, damaged, or altered after delivery.
Final sale, clearance, or promotional items may not be eligible for return unless they arrive damaged or defective.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Please include your order number, a description of the issue, and clear photos of the product and packaging. Our team will review your request and help resolve the issue.
Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method. Please allow several business days for the refund to appear on your account, depending on your bank or payment provider.
Exchanges
If you would like to exchange an item, please contact us at:
Exchanges are subject to product availability. If the requested item is not available, we may offer a refund or alternative solution.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
We recommend using a trackable shipping service, as Athletic Depot is not responsible for returns lost during shipping.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
If your order has already been processed or shipped, we may not be able to cancel it. In that case, you may request a return after receiving the item.
Contact Us
For any questions about refunds, returns, exchanges, or order issues, please contact us:
Athletic Depot
Email: support@athleticdepot.ca